Refund Policy

LinkersPro does not pass your payment straight to the publisher. Every order runs under payment protection:

This means that for the entire period before release, your money is recoverable. Orders are priced and charged in United States dollars (USD).

We issue a full refund of the amount you paid, with no deduction, in any of the following cases:

• The seller rejects your order, or fails to accept it within the turnaround window stated on the listing.
• The placement is never published.
• The placement is published but does not match what was sold (wrong link attribute, wrong target URL, wrong anchor, a page that is noindexed when the listing did not say so, or a materially different site to the one listed), and the seller does not correct it after being asked.
• The placement goes offline during the hold period and is not restored.
• You were charged in error, charged twice, or charged for an order you did not place.
• The listing's metrics turn out to have been materially misrepresented by the seller.

Where a placement was delivered but falls short of the order in a way that still leaves it with value, an administrator may resolve a dispute with a partial refund: a proportionate amount returned to you, with the balance released to the seller. Typical cases include a placement delivered significantly late, published at a shorter word count than the listing specified, or with fewer anchors than agreed.

Partial refunds are agreed in the dispute record so both parties can see the reasoning and the amount.

The checkout fee is returned in full whenever the placement price is refunded in full. It is not returned on a partial refund, because the placement retained value and the fee covers the payment protection, verification and dispute handling that were performed. The exact amounts appear on your order.

• The placement was delivered, verified, and matches the listing specification and your brief. A delivered placement is a completed service.
• The hold period has ended and funds have already been released to the seller, unless the placement was removed in breach of the listing's stated term.
• You are dissatisfied with SEO results. Rankings, traffic, and domain metrics are never guaranteed. Search engines decide independently how to treat any link, and no marketplace can promise an outcome.
• You asked for the content to be changed or removed after publication, or your own target URL went offline.
• The content you supplied breached the seller's editorial rules or our Terms of Service and the order was cancelled as a result.
• You are attempting to recover a payment for a transaction you completed off-platform.

• Open the order from your dashboard and start a dispute. This is the fastest route, because it attaches your evidence directly to the order record.
• Or email hello@qognitionagency.com with your order ID, the placement URL if one exists, and what went wrong.
• Raise the issue before the 14-day hold period ends wherever possible. Once funds are released, recovering them depends on the seller's cooperation.

We acknowledge every refund request within 3 business days, and we aim to reach a decision within 10 business days of receiving the evidence we need from both parties. Complex disputes involving a third-party publisher may take longer; we will tell you if that is the case.

Approved refunds are returned through Cashfree to the original payment method. We cannot send a refund to a different card, account, or person.

• Where payment was authorised but never captured, the authorisation is simply released and no charge appears on your statement, though your bank may take a few days to drop the pending line.
• The refund typically reaches your account in 5 to 10 business days, depending on your issuing bank. We instruct Cashfree immediately on our side.
• A full refund returns the entire amount you paid. We do not retain any part of it, including our margin.
• Refunds are issued in USD, the currency of the original charge. If your card is denominated in another currency, your bank's exchange rate on the refund date may differ from the rate on the purchase date. That difference is set by your bank and is outside our control.

Please contact us before raising a chargeback with your bank. Almost every case we see is resolved faster through the dispute process on the order page, and a chargeback freezes the order while the bank investigates, which can take several months.

We respond to chargebacks with the order record, the brief, the verification result, and the placement URL. Where a chargeback is raised for an order that was properly delivered and verified, we may suspend the account pending resolution.

• You are not paid until the order is delivered, verified, and the 14-day hold has passed. Plan your cash flow around that window.
• If a placement you delivered is removed, edited to strip the link, or taken offline within the term stated in your listing, we recover the amount from your reserve or future payouts. A payout already settled to you is not reversed.
• Respond to disputes promptly. An unanswered dispute is generally resolved in the buyer's favour.
• Accurate listings are the best protection against refunds. Most disputes we see come from metrics or editorial rules that did not match reality.

We may update this policy as the product changes. The version in force is the one published on this page at the time your order was placed. This policy sits alongside our Terms of Service; where the two address the same subject, the more specific provision in this Refund Policy applies to refunds.

Nothing in this policy limits any statutory consumer right you have under the law of your country of residence that cannot be waived by agreement.